Last updated: October 2025. The terms below govern your use of arrowlabel.co and any purchase made through our website. Please read them before placing an order.
Note: All content on this website — including products, prices, team members, addresses, and policies — is experimental and shown for demonstration purposes only. No real orders are processed.
By accessing arrowlabel.co (the "Site") and placing an order, you agree to be bound by these Terms of Service ("Terms"). If you do not agree, please do not use the Site. We may update these Terms from time to time; continued use after changes constitutes acceptance of the revised Terms.
All products are handmade in our Porto workshop. Because each pair is made by hand, slight variations in leather grain, stitching, and colour are normal and not considered defects.
Prices are listed in euros (€) and include Portuguese VAT. For orders shipped outside the EU, additional duties and taxes may apply upon delivery. We reserve the right to correct pricing errors and to refuse or cancel any order placed at an incorrect price.
We produce in small batches. If a size is out of stock, you can join the waitlist on the product page. Estimated restock times are approximate.
Orders are confirmed once payment has been authorised. We accept major credit cards, PayPal, and SEPA bank transfer. Payment is processed at the time of order confirmation.
We ship worldwide via DHL Express. Shipping costs are calculated at checkout based on destination.
Customs delays are outside our control. Arrow Label is not responsible for delays caused by carriers or customs authorities.
We accept returns within 30 days of delivery, provided the shoes are unworn, in their original box, and with the dust bag included.
Worn or modified shoes cannot be returned. If your shoes arrive damaged or defective, please contact us within 7 days at hello@arrowlabel.co with photos.
Each pair is covered by a 12-month warranty against manufacturing defects, starting from the delivery date. This does not cover normal wear and tear, damage caused by improper care, or modifications made by third parties.
We offer a resole service for €85. Please contact us to arrange a resole or repair.
Registered retailers may request one free sample pair per season, subject to verification of store details. Samples are intended for evaluation only and may not be resold. We reserve the right to refuse sample requests at our discretion.
All content on this Site — including product designs, photography, copy, and the Arrow Label name and logo — is the property of Arrow Label, Lda. You may not reproduce, distribute, or use any content without prior written consent.
We process personal data in accordance with the EU General Data Protection Regulation (GDPR). Our Privacy Policy, available separately, describes how we collect, use, and protect your data.
These Terms are governed by the laws of Portugal. Any dispute arising from these Terms shall be submitted to the exclusive jurisdiction of the courts of Porto, Portugal.
Arrow Label, Lda.
Rua das Flores 142
4050-263 Porto, Portugal
Email: hello@arrowlabel.co